NEW LOCATION ALERT!! Limited Hours until grand opening on February 11, 2023… Free Shipping on orders $75 and up. Local pickup available!

Search our shop

    FAQs

    Jacksonville, Florida

    Please email us at info@thepuffmistress.com if you have any questions or concerns! 

    You can find our return policy HERE.

    You can find our Shipping policy HERE.

    You should receive your order within 7-10 days as we process orders within 2-3 days. Unfortunately due to current COVID related conditions; delivery may be delayed by the carrier. We will do all that we can to make sure you receive your orders in a timely fashion! 

    Please contact us immediately so that we can investigate this matter. If you track your package and it says "delivered" by the carrier, please contact the carrier to possibly file a claim. We will help you with the claims process as much as possible! 

    Please follow our Return Policy.

    Please email us at info@thepuffmistress.com within 24hrs of placing order. We try to get orders out within 24 hours of them being placed so we cannot guarantee that the changes can be made before shipment; however, we will do our best.  

    Please see the size charts for the products as well as the recommendations included in some of the product descriptions. Follow our return policy if something does not fit you properly.